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Exhibitor FAQs


When will I receive the exhibitor manual?

Access to the online Exhibitor Manual will be coming in late November. Exhibitors will be sent login information and the link for the manual will be posted here.


What comes with my booth?

Each linear booth is supplied with the following items: 8’ high back drape; 3’ high side rail drape; and 7”x 44” booth identification sign. Exhibit spaces are not carpeted. Island booths will only have back drape upon request and at the exhibitor’s expense. If you have a corner booth, you may remove the side rails.

Information and forms for ordering additional accessories and other services are listed in the exhibitor manual.

Who are the main vendors?

Our official Contractors are:

  • NexxtShow – General Services Contractor
  • Freeman AV – Audio Visual Vendor
  • Experient – Housing and Registration Provider
  • Interior Gardens – Floral Provider
  • Lincoln Security – Security Provider


When and how do I ship my materials?

You have two options for shipping your exhibit materials:

  • Ship in advance to the NexxtShow warehouse; or
  • Ship directly to the Anaheim Convention Center.

Certain restrictions apply. Shipping information is provided in the exhibitor manual.


What are the move-in and tear down hours?


Saturday, March 30

8AM-6PM (400+nsf)

Sunday, March 31


Monday, April 1


Tuesday, April 2


Wednesday, April 3

8AM-6PM Show Management walkthrough begins at 6PM.

Thursday, April 4

7AM-10AM All exhibits must be 100% set; touch-ups only

Need additional move in time? Submit a Late Work Pass located in the exhibitor manual. This will allow access in the hall until 11pm on the nights requested.


Saturday, April 6

2PM – 10PM

Sunday, April 7

7AM – 12PM

All out by 12:00pm otherwise freight will be removed and consigned at the exhibitor’s expense.
It is against Exposition regulations to tear down prior to 2:00pm on Saturday. Early departure will result in priority point penalties and/or being banned from future expos.


What are the exhibit hall hours?



Thursday, April 4

11:30AM – 6PM

Friday, April 5

9AM – 6PM
Industry Connections Reception 4:30PM – 6PM

Saturday, April 6

9AM – 2PM

What are the non-compete times?


Wednesday, April 3

8:30AM – 9:30PM (busing can begin at 8:30PM)

Thursday, April 4

8AM – 6PM

Friday, April 5

8AM – 5:30PM

Saturday, April 6

8AM – 4PM



Can I display literature about my company at your convention?

Exhibitors can display literature within their booth. Click here for information on becoming an exhibitor. It is not permitted to display literature in any additional locations.

How high can my booth be? Can I hang banners from the ceiling over my booth?

Booth display structures should follow the International Association for Exhibition and Events (IAEE) Guidelines. Height restrictions are as follows:
Linear booth: 8 feet (no hanging signs)
Island booth: 20 feet

Show Management permits only island booths to hang ceiling signs. Signs must be hung at a distance no greater than 20 feet from the floor to the top of the sign.


How do I order rental furnishings, electrical, internet, catering, etc.?

The exhibitor manual has information on ordering rental furnishings, electrical, and catering provided by NexxtShow.

Can I serve food in my booth?

Booth catering is permitted; however, popcorn and alcohol are prohibited in the Exhibit Hall. Catering Menus and order forms are available in the Official Contractors section. The exclusive provider of all food and beverage in ACC will be listed in the Exhibitor Manual. Outside food and beverage are not allowed unless approved by ACC. Bite-sized candies are allowed into the Exhibit Hall; however, cookies are not unless ordered through the exclusive provider.


What are my payment deadlines and can I pay via credit card?

Booth Payment Schedule

June 22, 2012

50% of total booth payment is due in order to secure booth space

August 10, 2012

25% of remaining balance due

October 5, 2012

100% of booth payment due

Currently we do not accept credit card payments; however, you may pay via check, or wire transfer. Instructions on how to send payment is located at the bottom of your invoice as well as the exhibit space contract.

How do I obtain an exhibit space contract?

You can download the exhibit space contract from our website.


How many badges do I receive? How do I register my company personnel?

Each exhibiting company receives 4 complimentary badges per 100 square feet. Additional badges can be purchased. To register company personnel, there are two types of exhibitor badges: (1) Booth Personnel Badge (EX), good only for employee access to the exhibit hall and (2) Convention/Exposition badge (EXC), good for access to exhibit hall and education sessions. Information and forms for registration are located in the exhibitor manual.

Registration opens December 3, 2012. See Registration for more information.
Category Access Price


Who do I contact if I have more Registration or Hotel questions?

First, please visit our Registration FAQs as well as our Hotel & Travel FAQs. If we have not answered your questions, please contact Customer Service at 1.866.229.2386 from 9AM – 5PM EST Monday through Friday.

How do I obtain an attendee mailing list?

You can purchase a pre-show and/or post-show attendee mailing list (mailing address only) from Experient, the Academy’s registration company. The list is for one-time use only. All mailings must be approved by the Academy. Information and the order form are located in the exhibitor manual.


How do I capture the attendee’s information while visiting my booth?

Experient is the official Lead Retrieval contractor. Information and the order form for lead retrieval services are located in the exhibitor manual.


Can I bring my child(ren)?

Children younger than 16 are not permitted in Audiology Solutions or at any AudiologyNOW! educational session. Children 16 and older are permitted in Audiology Solutions but must pick-up a badge at Registration (no-charge) before entering the hall. Children younger than 6 months are permitted in Audiology Solutions as long as they are hand carried. Strollers will not be permitted. Children under the age of 16 will not be allowed in the exhibit hall under any circumstances during exhibitor setup and teardown.


Where and when is the next convention?

March 26 – 29 in Orlando, Florida. For additional dates click here.


You didn’t answer my question. Now what?

Here are some quick links to help you find an answer to your question:

If your question is regarding: Check here first:
Registration Registration FAQs
Hotel/Travel Hotel/Travel FAQs
Presenting Presenter FAQs
Exhibiting Exhibitor FAQs
Students Student FAQs

or Contact Us

Register Here