Frequently Asked Questions – Hotel/Travel

Why you should book in the Academy Hotel Block?

How can I reserve a hotel room in the Academy block?
Once you register online, you will be prompted to the hotel reservation section.  Online hotel reservations are highly encouraged because they are taken real time from actual inventory, at the time of the reservation. Confirmations are immediately generated and sent by e-mail.   If you prefer, you can make reservations by phone, fax, or mail through the Academy housing office. If you submit a housing request by phone, mail, or fax and do not receive confirmation within seven business days, contact Housing to follow up and avoid no-show charges

Do I need to put down a deposit for my hotel reservation?
 Reservations must be guaranteed with a valid credit card (with expiration date of April 10, 2011, or later), but no money will be charged to your credit card until you check in.  

What if I need a room compliant with the Americans with Disabilities Act?
Make sure you check the ADA box online when submitting your reservations and add any specific needs on Reservation Summary Screen. 

What if I have a special room request? 
The Academy will make your reservations based on your requests; however, special requests (two beds, a nonsmoking room, etc.) are based on the hotel’s availability at check in.

What if I’m sharing a room, do we both make hotel reservations? 
Please do not send duplicate requests for hotel reservations.  If you are sharing a room, designate one person to make the hotel reservations and add the guest(s) name to the reservation.

I am no longer attending AudiologyNOW!, do I need to cancel my room reservation?
If you cancel your plans to attend AudiologyNOW! 2011, cancel your meeting registration via a formal letter and cancel your hotel reservation online as quickly as possible. If a reservation is properly canceled, another registrant may use the room.

What if I need to make a change to my hotel reservation? 
You may change or cancel hotel reservations online until March TBD, 2011. After March TBD, please call the hotel directly for changes. We will be going through a housing black out from March TBD, during this time housing information is being transferred to the hotels…thank you for your patience!

Will I get a hotel confirmation?
Issued housing confirmations are honored by all hotels in the Academy block. Check that arrival and departure dates are accurate on your hotel confirmation. Note: If you do not arrive at the hotel on the confirmed date, the hotel will resell your room and you will be charged the amount equal to one night’s room charge, plus sales and occupancy tax. Hotels may also charge an early departure fee, so reconfirm departure date upon check-in.

What does it mean when my hotel reservation is waitlisted?
The housing company is continually working with the hotels each week to clear waitlists. We assure you that you will be taken care of. You will either receive a confirmation indicating your housing is confirmed or receive a phone call from the housing company if they need to assist you with different arrangements.

Still have questions?
Contact us.